Here to help
Choosing your frames, preparing an order or arranging a return: find the information you need here.
Choosing your frames
How do I choose the right frame size?
Compare the measurements on the product page with those of a pair you find comfortable. The three numbers inside a temple indicate the lens width, bridge width and temple length in millimetres. Similar measurements do not guarantee the same fit. If a measurement is missing, contact us before choosing.
Are prescription lenses included?
Optical frames are sold without prescription lenses. Lens fitting is available in our stores. Contact your chosen store to plan your visit.
Which models have a sun clip?
Models in the Clips collection combine optical frames with a removable sun clip. The clip attaches to its matching frame and can be removed whenever you wish. See the product page for details of your chosen model.
Where can I see the frames in store?
Our stores page lists the addresses and contact details of our retail locations. Contact the store before visiting to ask about the model you are interested in.
Where are the frames made?
Azuelos is a French brand. Spain inspires its visual world; the frames are made in China by partner manufacturers. Information specific to each model is available on its product page and in the documents supplied with it.
Ordering
How much does delivery cost?
In metropolitan France, standard delivery is free and express delivery costs €10.99. Delivery costs €22 within the European Union and €29 internationally. Delivery charges are shown before you confirm your order.
When will my order be dispatched?
Orders are dispatched within 48 business hours, with tracking. The estimated delivery time is 4 to 8 business days.
How can I ask about my order?
Email contact@azuelos-eyewear.com with your order number and a description of your enquiry. You can also use our contact page.
Returns
Can I return my order?
You have 14 days from receipt of your order to change your mind, without having to give a reason. The product must be returned complete and in its original packaging.
Do I have to pay for return shipping?
Azuelos covers the return shipping costs. Contact us to receive the return instructions by email.
How do I request a return?
Email contact@azuelos-eyewear.com with your order number. We will send you the return instructions by email.
When will I receive my refund?
Your refund is issued no later than 14 days after your request. It may be withheld until the product has been received. The refund is made using the payment method you used for your order.
Another question?
Tell us about the model or order you would like help with.